Program

Preventative Maintenance Program

Repairs

Response Time

Supplies

Real Time Monitoring

Billing Method

Signed Agreements

Call Generation

Platinum + RPM

Yes- Included with Every Visit

All Parts and Labor Included

4 Hour

Includes Supplies Management

YES

Cost Per Page and RPM Monthly Billing

Yes- 2 Year Minimum

Proactive, Automatic, Help Desk, End User

Platinum

Yes- Included with Every Visit

All Parts and Labor Included

4 Hour

Includes Supplies Management

NO

Cost Per Page Monthly Billing

Yes-2 Year Minimum

Help Desk End User

Gold

Yes- Included with Every Visit

Flat Labor $ Plus Parts  No Parts-No Charge

4 Hour

T/S Supplies Management

NO

T/S Monthly Billing

    YES-      Must Use Supplies 1 Year

Help Desk End User

Silver

YES- Twice Yearly at No Charge

Flat Labor $ Plus Parts

8 Hour

Bulk Delivery

NO

Per Incident

Yes- Must Use Supplies

Help Desk End User