On Site or In Shop Repairs

Toner Service Plans

Supplies for All Models

Printer and Copier Sales

Kobra Shredders

Authorized Dealer on the SYNNEX GSA Schedule GS-35F-0143R

What some of our customers are saying about us...

James,

I just wanted to thank you and your crew over there at Laser Line for the excellent customer service including the impressive measure of providing us with a loaner when our new machine was delayed. Our visitors from Headquarters are here today and we are printing many color documents that will be used in meetings all day. Kudos …………..

Ryan, IT Manager Retail Distribution

(Our Service Technician) Frank is always helpful, personable, and kind. Because of Frank's dependability, we look forward to doing more business with Laser Line.  

Maria, Major Maryland Medical Institution
 

The level of work here at our company has picked up. As a result of this I will be increasing my requests for printer supplies/support.

On Sept. 6, 2007, I was caught in a dilemma, I needed to get out a batch of drawings, (11 x 17) per our customer's request and needed to use the laser jet. During the course of this print out, my toner cartridge ran low. It is customary that I place a call with you, you will check your availability then set up a date for delivery.

After placing the call it was indicated that I would receive the toner the subsequent day. The plant manager and myself were discussing the terms of the project when a representative of your company appeared. He was very professional in his demeanor. He displayed thorough knowledge of the task at hand. Not only did he replace the cartridge but provided maintenance to the laser jet, all the while not having to interfere with the meeting I was engaged.

I was so impressed with this young man's professional integrity that I asked him to sit down while I called  you to thank you for a job well done. You know from a few instances that I had with your company that if the quality provided by your company I feel is lacking I will echo that sentiment.

It's service like this that I enjoy acknowledging and give accolades where there is just cause, and why I look forward in doing business with your company for the years ahead.

Maurice, Engineer

On behalf of our company, I am writing to you to make you aware of the positively outrageous service we have been receiving from your organization. The personnel that have been dispatched to our site are knowledgeable, dedicated and above all, technologically proficient. It has been my pleasure to work with the employees at Laser Line from the receptionist to the technical gurus.

I know of no better way to describe the level of satisfaction we have experienced with laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with whom we might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.

Dominic, IT Manager

I want to take this opportunity to express our thanks for the excellent service your organization has rendered to us since 1999.

Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don’t believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.

Monica, HR Manager

I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required.

Prior to using your service, it was difficult finding good, reliable and cost effective printer service. Now, we no longer have that worry. Having your service is like having our own, personal, in house printer representative - we place a call and before we know it, a technician is here and our toners are replaced, our printers are cleaned and repaired and we are up and running with only minimal downtime. Your program has saved us time and money and allows us to concentrate on our computer software issues rather than our laser printers.

We like the no fees, no contracts or restrictions and the 100% satisfaction guarantee. The four (4) business hours response time is usually much less than that and the monthly report provides us with a history of our printer services and helps us budget for future needs.

Once again, thank you for providing our company with exceptional printer management services.

Debbie, IT Manager